Customer Help
We are always here for you!
Orders & Shipping
Answers about order processing, delivery, tracking, addresses, taxes, and split shipments.
How long does it take for me to receive my order?
Processing and delivery times depend on the item, destination, selected shipping method, carrier conditions, and whether the product is in stock or made to order.
Once your order ships, tracking information will be sent to the email address used during checkout.
How do I create an account?
Select My Account from the website menu and follow the registration instructions. You may also be offered the option to create an account during checkout.
How do I change my shipping address?
Sign in to your account and update the address under your account details. Updating a saved address does not automatically change an order that has already been submitted.
Contact us immediately if an active order contains the wrong address. Changes cannot be guaranteed once processing or shipping begins.
How do I track the status of my order?
When your order ships, you will receive an email containing the tracking number. Registered customers can also view order information under My Account.
Carrier tracking may take several hours to begin displaying movement.
Will you keep my credit card information on file?
S.A. Self Defense does not directly store your complete credit card number. Payments are processed through the secure payment provider used during checkout.
If you choose to save a payment method, the payment provider may store a secure token rather than the complete card number.
Do you ship to my state or country?
Shipping availability depends on the product and destination. Launchers, chemical irritant projectiles, CO₂ cartridges, and certain accessories may be restricted by state, local, federal, carrier, or international rules.
Available shipping options will be shown during checkout. Customers are responsible for confirming that products are legal in their location.
Will all of my items arrive in one package?
Not always. Products may ship separately when they come from different locations, require different shipping methods, are made to order, or are fulfilled by different manufacturers.
Separate tracking numbers will be provided when available.
Returns & Exchanges
Answers about returns, damaged products, incorrect items, cancellations, and return authorization.
What is your return policy?
Contact S.A. Self Defense before returning a product. Returns must be authorized and must meet the conditions in the current return policy.
Products should generally be unused, unaltered, and returned with their original packaging and included components. Custom, personalized, modified, clearance, opened consumable, or restricted products may not qualify for a standard return unless they arrived damaged or defective.
I received the wrong item. What should I do?
Contact customer support promptly with your order number and photographs of the product, packaging, and shipping label.
Do not use, modify, or discard the product or packaging until we provide the next steps.
My order arrived damaged. What should I do?
Photograph the shipping box, label, packing materials, damaged product, and all included components. Contact us as soon as possible with your order number and photographs.
Keep all packaging until the claim is resolved because the carrier or manufacturer may request an inspection.
Where should I mail my authorized return?
Do not send a return to an address found on a shipping label or online listing without receiving authorization first.
After the return is approved, customer support will provide the correct return address and instructions. Unauthorized returns may be refused or delayed.
How do I contact customer support?
Use the contact form on the S.A. Self Defense website. Include your name, email address, order number, and a clear description of the issue.
Include photographs when contacting us about damage, missing parts, or an incorrect item.
What if I entered the wrong shipping address?
Contact us immediately. We will attempt to correct the address if the order has not entered processing or shipped, but changes cannot be guaranteed.
Once a package is with the carrier, rerouting may be unavailable or may involve an additional charge.
Can I change or cancel an order after submitting it?
Contact us immediately with your order number. We will try to make the requested change or cancellation before processing begins, but it cannot be guaranteed.
Orders that have entered production, customization, fulfillment, or shipment may no longer be changed or canceled.
Can I preorder an item that is sold out?
Preorders are available only when the product page specifically shows a preorder or backorder option.
When available, you may also join the product’s restock notification list to receive an email when it becomes available.
Email Us for Product Questions, Order Support & Fitment Help
Need help choosing the right Byrna launcher, holster, ammunition, accessories, or upgrade? Have questions about an existing order, shipping, warranty support, product compatibility, or general self-defense products? Send us a message below and a member of the S.A. Self Defense team will respond as quickly as possible.
S.A. Self Defense is an Authorized Byrna Dealer
Since 2020
S.A. Self Defense is an Authorized P2P Dealer
Since 2022
Call S.A. Self Defense Today
Have questions about Byrna launchers, holsters, ammunition, accessories, upgrades, or which setup is best for your needs? Call our team directly for expert guidance and personalized product recommendations.
📞 Call 1-708-655-4357Product Questions • Holster Fitment • Launcher Accessories • Order Support