S.A. Self Defense Product Warranty – Terms and Conditions

Effective Date: 1-1-2025

Thank you for choosing S.A. Self Defense. We take pride in offering high-quality, reliable self-defense products. This warranty outlines your rights as a customer and our commitment to product support and service.

1. Warranty Coverage

S.A. Self Defense offers a 1-Year Limited Warranty on all eligible products, covering defects in materials or workmanship under normal use and proper care.

This warranty is valid for one (1) year from the original date of purchase, applies only to the original purchaser, and is non-transferable.

⚠️ Warranty registration must be completed and approved within 30 days of purchase for the warranty to be valid. Failure to register your product within this timeframe may result in denial of warranty coverage.

2. Covered Under Warranty

• Manufacturing or material defects
• Malfunctions during normal, intended use
• Failures of components that affect performance
• Accessories sold directly by S.A. Self Defense

3. Not Covered Under Warranty

• Improper use, abuse, or neglect
• Unauthorized repairs or alterations
• Cosmetic damage (scratches, dings, scuffs, fading)
• Damage from exposure to moisture, extreme temperatures, or storage issues
• Accidental damage, loss, or theft
• Products not purchased directly from S.A. Self Defense or an authorized dealer

4. Warranty Claim Process

To file a warranty claim, you must:

1. Register your product at https://superiordefend.me/warranty/ within 30 days of purchase
2. Receive approval confirmation from S.A. Self Defense (email or confirmation notice)
3. Provide a valid proof of purchase (receipt or invoice)
4. Submit a completed warranty claim form
5. If requested, return the product for inspection (shipping instructions will be provided)

5. Resolution Options

If your claim is approved, S.A. Self Defense will choose, at its discretion, to:

• Repair the product
• Replace it with a new or refurbished item of equal value
• Issue a refund (if repair or replacement is not feasible)

6. Shipping Responsibility

• The customer is responsible for shipping the product to S.A. Self Defense for evaluation.
• If the product is found to be defective and covered under warranty, we will cover the cost of return shipping.

7. Limitation of Liability

S.A. Self Defense shall not be liable for any incidental, indirect, or consequential damages, including but not limited to loss of use, personal injury, or property damage resulting from the use or misuse of any product.

Questions? Contact our support team at the contact us page